Grievance Policy


The grievance/ complaint procedure is an essential part of an effective educational system. At the
school, every safeguard is taken to protect this right of the student. The Campus Executive Director will
ensure that no unfair actions will ever be allowed to occur to any student who has a grievance or
complaint. All grievances/complaints should be made in a timely manner in order to facilitate a fair
response. Every effort should be made to resolve issues directly with the staff members involved. All
files pertaining to a student’s grievance/complaint will be maintained by the school for five years. For
grievances pertaining to school matters, the student should:

  1. Contact the instructor or staff member involved privately in writing or via telephone.

  2. If the outcome is not satisfactorily resolved with the instructor or staff member within three business
    days then the student should submit the complaint form, which will be forwarded to the Program
    Coordinator. The complaint form can be found on the “Grievances” link within the online campus site at
    CenturaLogin.com.

  3. If the outcome is not satisfactorily resolved with the Program Coordinator within five business days
    then the student should submit a second grievance form, which will be forwarded to the Division
    Director (see list of Division Directors below).

  4. If the outcome is not satisfactorily resolved with the Division Director within ten business days then
    the student should submit a third grievance form, which will be forwarded to the Executive Director.


Subject Director Email
Academics Director of Education directoredconl@centura.edu
Financial/Administration Director of Administration dcaconl@centura.edu
Admissions Admissions Director admdirconl@centura.edu
Student/Career Services Director of Student Services dirssconl@centura.edu
Technical Support Director of Technology diridconl@centura.edu
Grievance Appeals Campus Executive Director directorconl@centura.edu

Every effort will be made to resolve the grievance or complaint at this point. However, if the grievance/
complaint has not been satisfactorily resolved within fifteen business days of contacting the Executive
Director, then the student should contact the Vice President of Centura College. Contact of the Vice
President should be made by sending the grievance/ complaint in writing to:

Centura College Corporate,
Attention: Vice President,
4455 South Boulevard, Suite 110,
Virginia Beach, VA 23452

or by email to vicepresident@centura.edu


Unresolved Complaints

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a
procedure and operational plan for handling student complaints. If a student does not feel that the
school has adequately addressed a complaint or concern, the student may consider contacting the
Accrediting Commission. All complaints considered by the Commission must be in written form, with
permission from the complainant(s) for the Commission to forward a copy of the complaint to the
school for a response. The complainant(s) will be kept informed as to the status of the complaint as well
as the final resolution by the Commission. Please direct all inquiries to: Accrediting Commission of
Career Schools and Colleges, 2101 Wilson Blvd., Suite 302, Arlington, VA 22201, (703) 247-4212. A copy
of the Commission Complaint Form is available at the school and may be obtained by contacting the Campus
Executive Director. A student may also choose to contact the State Council of Higher Education for
Virginia, 101 North 14th Street, Richmond, VA 23219.